Implementation & Support

STAGE ERP offers a structured, transparent, and efficiency-driven implementation process designed to ensure rapid onboarding and seamless adoption across your organization. Our dedicated team works closely with your users, providing hands-on guidance from installation to go-live and beyond.

Team collaborating on implementation
Methodology

Our Implementation Approach

  • End-to-end onsite implementation support by STAGE specialists
  • Systematic installation, training, and rollout methodology
  • Hybrid training options – onsite and online via Ecotech's support center
  • Comprehensive trial runs and system study with end users and management
  • Creation of a Customization Requirement Report (CRR) based on real workflow needs
  • Flexible implementation model – customization can be completed before or during rollout

Specialized Module Training

  • Merchandising and Order Management
  • Purchase & Vendor Management
  • Inventory Control & Material Handling
  • Shipping, Documentation & Export Processes
  • Accounts & Payroll
  • Production & Shop-Floor Management

Master Data Migration

  • Standardized Excel templates for importing client master data
  • Address, Item, Accounts, Machine, and Employee masters supported
  • Inclusion of opening balances and historical data where required
  • Client approval before migration to ensure data accuracy
  • Smooth transition to production from a defined cut-off date

Customization & Change Management

  • All change requests are logged through Ecotech's internal CRM system
  • Each request is tracked with an automatically generated ticket
  • For each customization, an Understanding Document (UD) explains logic
  • Customization begins only after client approval
  • Completed modifications delivered for user acceptance and billing closure
Ongoing Partnership

Support & Maintenance

Unlimited email, telephone, and online support for bug fixes
All program errors corrected free of cost
Free updates, enhancements, and new versions during the warranty period
Assistance with new requirements and usage clarifications
Custom interfaces with third-party software available upon request